Who we are. This website is operated by Tenderpos Ltd., with offices in the United Kingdom at Geddes House, Kirkton North, Livingston, EH54 6GY, and in Ireland at Unit F2, Nutgrove Office Park, Rathfarnham, Dublin 14, Ireland. Tenderpos Ltd. is part of the Paymentplus group, whose main company is Paymentplus (paymentplus.ie).
You can contact us about this policy or your data at support@tenderpos.com.
1. About these terms
These Terms of Use govern your access to and use of this website. By using the site you agree to these terms. If you do not agree, please do not use the site.
Our Privacy Policy explains how Tenderpos Ltd. collects and uses personal data when you visit this website or contact us. Together, these terms and our Privacy Policy form the basis on which we provide this website to you.
2. Company details
| Legal entity | Tenderpos Ltd. |
|---|---|
| UK office | Geddes House, Kirkton North, Livingston, EH54 6GY |
| Ireland office | Unit F2, Nutgrove Office Park, Rathfarnham, Dublin 14, Ireland |
| Group | Part of the Paymentplus group (main company: Paymentplus, paymentplus.ie) |
| Data hosting | Servers located in the United Kingdom and the European Union |
| Contact | support@tenderpos.com |
| Governing law | The laws of Ireland |
3. Use of the website
You may use this website for lawful purposes only. You agree not to:
- use the site in any way that breaches applicable law or regulation;
- attempt to gain unauthorised access to the site, its servers or any connected systems;
- introduce viruses, malware or any other harmful material;
- interfere with the availability or integrity of the site; or
- copy, scrape or reproduce content from the site for commercial purposes without our written permission.
We may suspend, withdraw or restrict access to all or part of the site at any time, including for maintenance or security reasons.
4. Products and service information
Information about TenderPOS products, features, hardware and integrations on this website is provided for general information. Product specifications, availability and pricing may change and may vary by region. Nothing on this website constitutes a binding offer; any supply of products or services is subject to a separate written agreement between you and Tenderpos Ltd.
5. Intellectual property
All content on this website, including text, graphics, logos, images, layouts and software, is owned by or licensed to Tenderpos Ltd. or its group companies and is protected by intellectual property laws. You may view and print pages for your own non-commercial use. You may not otherwise reproduce, distribute, modify or create derivative works from the content without our prior written consent.
Third-party names and logos (including card scheme, terminal manufacturer and partner marks) are the property of their respective owners and are used for identification purposes only.
6. Links to other websites
This website may link to third-party websites, including paymentplus.ie and customer login portals. Those websites are not controlled by us and we are not responsible for their content, availability or privacy practices. Your use of a third-party website is governed by that website's own terms and policies.
7. Disclaimer and limitation of liability
We take reasonable care to keep the information on this website accurate and up to date, but we do not warrant that the site or its content is complete, accurate, current or free from errors or interruptions. The site is provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Tenderpos Ltd. excludes liability for any loss or damage arising from your use of, or inability to use, this website. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.
8. Changes to these terms
We may update these terms from time to time. The version published on this page, with the "Last updated" date above, is the current version. Continued use of the website after changes are published means you accept the updated terms.
9. Governing law and jurisdiction
These terms, their subject matter and their formation are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the website, without prejudice to any mandatory consumer protections available to you in your country of residence.
10. Privacy Policy
Tenderpos Ltd. is the data controller for personal data collected through this website. We are committed to handling personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Irish Data Protection Act 2018.
10.1 Personal data we collect
- Information you provide: your name, business name, email address, phone number and any other details you submit when you contact us, request a demonstration, or register for a service.
- Technical information: IP address, browser type and version, device type, operating system, referring pages, pages viewed and time spent on the site.
- Cookies and similar technologies: information collected through cookies and analytics as described in section 10.8.
10.2 How we use your personal data
- to respond to enquiries and provide information about our products and services;
- to provide, operate and support TenderPOS products and services you have signed up for;
- to improve and secure this website and our services;
- to send service-related communications and, where permitted, marketing communications you have asked for or that are permitted by law;
- to comply with legal, regulatory, tax and accounting obligations; and
- to establish, exercise or defend legal claims.
10.3 Legal bases for processing
We rely on the following legal bases under the GDPR, depending on the processing activity:
- Contract: where processing is necessary to provide products or services you have requested.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as securing and improving our website and services, provided your rights and interests do not override those interests.
- Legal obligation: where processing is necessary to comply with the law.
- Consent: where you have given consent, for example for optional cookies or marketing communications. You may withdraw consent at any time.
10.4 Sharing your personal data
We may share personal data with:
- other companies in the Paymentplus group, where necessary to provide our services or respond to your enquiry;
- service providers and processors who support our website, hosting, payments, communications and support operations, under written agreements;
- professional advisers, auditors and insurers where necessary;
- regulators, law enforcement or other authorities where required by law; and
- a buyer or successor in the event of a reorganisation, merger or sale of all or part of our business.
We do not sell your personal data.
10.5 Where your data is stored and transfers
Our servers and hosting infrastructure are located in the United Kingdom and the European Union. Where personal data is transferred outside the European Economic Area, we ensure an appropriate safeguard is in place, such as an adequacy decision of the European Commission (including the adequacy decision for the United Kingdom where applicable) or the European Commission's Standard Contractual Clauses, together with any supplementary measures required.
10.6 How long we keep your personal data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
10.7 Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you and receive a copy;
- have inaccurate or incomplete personal data corrected;
- request erasure of your personal data in certain circumstances;
- request restriction of processing in certain circumstances;
- receive your personal data in a portable, machine-readable format;
- object to processing based on legitimate interests, and to direct marketing at any time; and
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at support@tenderpos.com. We will respond within one month, which may be extended where the request is complex. You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie) or the supervisory authority in your country of residence.
10.8 Cookies
This website uses cookies and similar technologies to make the site work, to remember your preferences and to understand how the site is used. Essential cookies are necessary for the website to function. Non-essential cookies, such as analytics cookies, are used only where permitted by applicable law. You can control or delete cookies through your browser settings; disabling cookies may affect how the site works.
10.9 Security
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These include access controls, encryption of data in transit and regular review of our systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10.10 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version is always available on this page, together with the date it was last updated.
11. Contact us
For questions about these terms, our Privacy Policy or your personal data, please contact:
Tenderpos Ltd.
UK office: Geddes House, Kirkton North, Livingston, EH54 6GY
Ireland office: Unit F2, Nutgrove Office Park, Rathfarnham, Dublin 14, Ireland
Email: support@tenderpos.com